Claim Procedures for Agents…

Posted on April 8th, 2021

  • Report all claims promptly. We prefer this be done on our WEBSITE. (We will also accept Acord loss forms generated through your agency management system. Please email to
  • Do not discuss with the policyholder the amount of the loss, or make any commitments as to coverage of their claim.
  • Advise the insured that they are required, under the terms of the policy, that they should protect the property from any further damage.
  • Advise the insured that permanent repair or replacement of any damage should not be made until they are contacted by an authorized Mutual adjuster.
  • Notify the policyholder if a deductible will apply to their loss.
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